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Refund policy
Returns & Refunds
The 30-Day "Living Room" Test We want you to love your Roulette. That’s why we offer a 30-day return window starting from the day your order arrives.
We know you need to feel the roll to believe it. Feel free to assemble your Roulette and test-drive it around your home to make sure the height, handle, and glide are perfect for you. If it’s not a perfect match, you can return it within 30 days.
Condition for Returns
To be eligible for a refund, your item must be in like-new condition and returned in its original packaging.
Return Shipping Cost To make returns easy, we provide a prepaid shipping label so you don't have to worry about finding a carrier.
Please note: Returns are not free. A flat fee of €/$15 will be deducted from your final refund amount to cover a portion of the shipping costs & restocking.
No payment needed at drop-off: You do not need to pay anything at the post office or parcel shop; the fee is simply subtracted from your refund later.
How to Start a Return
1.Log in: Go to our Return Portal Link (or click "Manage Returns" in the website footer).
2.Request: Log in with your email, select the item you wish to return, and submit your request.
3.Label: If approved, we will immediately email you a prepaid shipping label with instructions.
4.Ship: Print the label, attach it securely to the original box, and drop it off at the carrier point indicated on the label.
Refunds
Once we receive your return at our warehouse and verify its condition (this usually takes 2-3 business days after delivery), we will process your refund.
The amount refunded will be the original purchase price minus the €/$15 return fee.
Please allow up to 10 business days for the funds to appear on your bank statement, depending on your bank.
Damages & Issues
If your Roulette arrives damaged or with a manufacturing defect, please do not use the return portal. Instead, email us immediately at help@roulettecarts.com with a photo. We will make it right with a free replacement or repair parts—on us.
