YOUR HUNGRY QUESTIONS

Here are all the tasty answers to your hungry questions. If after reading these, you still don't feel ready to roll, please feel free to send us an email at help@roulettecarts.com. We're here to help you out my friend.

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What materials is the product made of? 

Only the best tried & approved materials for our Roulette lovers:

⊛ BAG: Heavy Nylon weave with low gloss. Premium and waterproof textile.

⊛ FRAME: Light weight powder coated aluminium

⊛ WHEELS: High quality TPU - Shore A75 hardness
(Same material as skateboard wheels)

⊛ STRAP: 38mm Nylon weave + metal G-hooks

What are the roulette's dimensions?

In centimeters:
⊛ BAG: 64.5 cm high × 34 cm wide × 24.5 cm deep.
⊛ FRAME: 98 cm high × 34 cm wide × 42 cm deep.

In inches:
⊛ BAG: 25.4 in high × 13.4 in wide × 9.6 in deep
⊛ FRAME: 38.6 in high × 13.4 in wide × 16.5 in deep

In other words? The perfect fit for a week’s worth of groceries, no awkward balancing acts, no second trips. Just one smooth, stylish roll and done.

Will there be other colors/accessories available at launch?

Two bag colors will be available for the launch. Soho Disco (silver bag with silver frame) and Manhattan Blue (deep navy bag with black frame). You will also be able to customize your Roulette by choosing between our 4 iconic jelly wheels colours, or add a cheeky Freezer Pack.

The goal is to develop multiple other bag & wheel colors! But that's for down the line my friend.

Refund & return policy

We do not offer refunds, returns, or exchanges on items received as Kickstarter rewards. Your $1 will be removed from the final price of the Roulette.

The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback and design new products. In the Kickstarter community, the items that you receive after making a pledge are referred to as ""rewards"" because they are technically not purchases in the traditional sense. Rewards are somewhere between a puchase and a gift. You pledge money in support of Roulette, we send you new products (at a 30-40% discount) in return.

We appreciate your understanding of our policy and the support you have given us.
Please don’t hesitate to contact us at help@roulettecarts.com if you have any questions.

Shipping & duties costs

To ensure you get the most accurate and competitive shipping rates possible, we’ll be charging for shipping after the campaign ends, closer to the fulfillment stage.

This allows us to lock in the best rates based on actual order volumes, final packaging, and the most efficient shipping methods available at the time.

We want to make sure you're fully informed about what to expect when it comes to receiving your rewards. So all shipping information will be available on our Kickstarter page. Shipping costs will vary slightly depending on the specific reward tier or product you select.

Countries we ship too

At this stage we will only be shipping Roulette in the USA.

Sorry other countries, we are working on it - promise!

Payment methods

Roulette accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, Union Pay and American Express.

Is your website secure?

We take your security seriously!

Our website uses advanced encryption and firewall technology to protect your information throughout the ordering process. You'll see a lock icon in your browser's status bar on secure pages (like those asking for personal details), indicating that state-of-the-art SSL (Secure Sockets Layer) encryption is in use. Rest assured, we do not store credit card information on our site. For more details, please view our privacy policy.

Who is behind Roulette?

We’re a European team with global roots, living in New York, London, and Brussels. This project was dreamt up in the bustling streets of NYC, designed with care in London, and brought to life in Brussels.

Over the past year, we’ve poured our hearts into designing, testing, and refining our Roulette. We’ve explored materials, perfected the balance between great style and functional design and made sure every detail, from smooth rolling wheels to food smart compartments, enhances your shopping experience.

Let the rolling Revolution begin!

How can I contact customer support?

Please reach out to help@roulettecarts.com

How will the Roulette come when shipped?

We get it, nobody likes complicated instructions (not looking at anyone Swedish in particular...)

Your sexy Roulette will arrive in a compact cardboard box, and we've designed it for super-easy assembly. The frame simply splits into two main pieces (the bottom and vertical parts), and you'll just click them together with our genius, one-screw mechanism.

The bag then clips right onto the frame – seriously, it's that easy! You'll be rolling in no time.