Shipping policy

Countries we ship to

At this stage we are shipping Roulette to continental Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden.

Order Processing & Handling 

All orders placed before 2:00 PM (CET) are processed and packed the same day for pickup the following morning. Our standard handling time is 1 business day (excluding weekends and holidays).

You will receive a notification email with a tracking number as soon as your order has been handed over to the carrier.

Shipping Rates 

We currently offer FREE shipping on all orders.

Estimated Delivery Times

We utilize premium carriers including DPD, GLS, and BPost to ensure your order arrives safely.

Belgium, France, The Netherlands: 1 to 2 business days (24 - 48 hours).

Rest of Continental EU: 2 to 4 business days.

Please note: Delivery times may be longer for remote areas or during peak holiday seasons.

Duties & Taxes

We ship from our warehouse in the EU (Belgium). All taxes and duties are included in the shipping cost or product price.

There are no hidden fees; you will not be charged any additional customs fees or VAT upon delivery.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active.

Damaged or Lost Orders

If your order arrives damaged in any way, please email us as soon as possible at help@roulettecarts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.