Frequently asked questions
What are the dimensions of the Roulette?
Thoughtfully sized for everyday use, Roulette is designed to feel intuitive and effortless.
Bag: 64.5 cm (H) × 34 cm (W) × 24.5 cm (D)
Frame: 98 cm (H) × 34 cm (W) × 42 cm (D)
Weight: 6 kg
Capacity: 40 L
What are the materials used?
We use only high-quality, durable materials, because Roulette deserves nothing less.
Bag: 100% nylon
Frame: Lightweight aluminium
Wheels: TPU, Shore A75 hardness (the same material used for skateboard wheels)
Strap: 38 mm nylon weave with metal G-hooks
When will I get my order?
Orders are dispatched within 24 hours, Monday to Friday. Most customers across the EU receive their Roulette order within 2-3 business days.
How do I assemble my Roulette?
When your Roulette arrives, it will come in three separate pieces. Just follow these simple steps and you’ll be ready to roll in no time:
1. Push the black inserts into the bottom frame (round end facing in) and insert bolts flush on both sides.
2. Slide triangle connectors into the top frame tubes, long side facing the back.
3. Place the bottom frame onto the triangle connectors.
4. Tighten all bolts with the Allen key, hook on your Roulette bag, and you’re ready to roll.
If you need further assistance, check out our Assembly Manual or Assembly Video.
What is the return policy?
The 30-Day "Living Room" Test We want you to love your Roulette. That’s why we offer a 30-day return window starting from the day your order arrives.
We know you need to feel the roll to believe it. Feel free to assemble your Roulette and test-drive it around your home to make sure the height, handle, and glide are perfect for you. If it’s not a perfect match, you can return it within 30 days.
Condition for Returns: To be eligible for a refund, your item must be in like-new condition and returned in its original packaging.
Return Shipping Cost: To make returns easy, we provide a prepaid shipping label so you don't have to worry about finding a carrier.
Please note: Returns are not free. A flat fee of €15 will be deducted from your final refund amount to cover a portion of the shipping costs & restocking.
No payment needed at drop-off: You do not need to pay anything at the post office or parcel shop; the fee is simply subtracted from your refund later.
How to Start a Return
1.Log in: Go to our Return Portal Link (or click "Manage Returns" in the website footer).
2.Request: Log in with your email, select the item you wish to return, and submit your request.
3.Label: If approved, we will immediately email you a prepaid shipping label with instructions.
4.Ship: Print the label, attach it securely to the original box, and drop it off at the carrier point indicated on the label.
Refunds: Once we receive your return at our warehouse and verify its condition (this usually takes 2-3 business days after delivery), we will process your refund.
The amount refunded will be the original purchase price minus the €15 return fee.
Please allow up to 10 business days for the funds to appear on your bank statement, depending on your bank.
Damages & Issues If your Roulette arrives damaged or with a manufacturing defect, please do not use the return portal. Instead, email us immediately at help@roulettecarts.com with a photo. We will make it right with a free replacement or repair parts—on us.
Kickstarter purchases cannot be returned.
Where are your products manufactured?
The Roulette cart is proudly designed in Belgium and responsibly manufactured in China.
Stand out at the supermarket
Intentional design
We create with intention. Our products solve real problems with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
