Only the best tried & approved materials for our Roulette lovers:

⊛ BAG: Heavy Nylon weave with low gloss. Premium and waterproof textile.

⊛ FRAME: Light weight powder coated aluminium

⊛ WHEELS: High quality TPU - Shore A75 hardness
(Same material as skateboard wheels)

⊛ STRAP: 38mm Nylon weave + metal G-hooks

In centimeters:
⊛ BAG: 64.5 cm high × 34 cm wide × 24.5 cm deep.
⊛ FRAME: 98 cm high × 34 cm wide × 42 cm deep.

In inches:
⊛ BAG: 25.4 in high × 13.4 in wide × 9.6 in deep
⊛ FRAME: 38.6 in high × 13.4 in wide × 16.5 in deep

In other words? The perfect fit for a week’s worth of groceries, no awkward balancing acts, no second trips. Just one smooth, stylish roll and done.

Two bag colors will be available for the launch. Soho Disco (silver bag with silver frame) and Manhattan Blue (deep navy bag with black frame). You will also be able to customize your Roulette by choosing between our 4 iconic jelly wheels colours, or add a cheeky Freezer Pack.

The goal is to develop multiple other bag & wheel colors! But that's for down the line my friend.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@roulettecarts.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@roulettecarts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@roulettecarts.com.

Order Processing & Handling 

All orders placed before 2:00 PM (CET) are processed and packed the same day for pickup the following morning. Our standard handling time is 1 business day (excluding weekends and holidays).

You will receive a notification email with a tracking number as soon as your order has been handed over to the carrier.

Shipping Rates (Continental EU) 

We currently ship to countries within the continental European Union. Countries we ship to: AT, BE, FR, DE, IT, LU, NL, PL, PT, ES, SE.

We do not ship to the United Kingdom or Switzerland at this time.

-Orders over €200: FREE Shipping.

-Orders under €200: Flat rate of €20.

These shipping rates can be adapted during promotional moments.

Estimated Delivery Times 

We utilize premium carriers including DPD, GLS, and BPost to ensure your order arrives safely.

-Belgium, France, The Netherlands: 2 to 3 business days (24 - 48 hours).

-Rest of Continental EU: 3 to 5 business days.

Please note: Delivery times may be longer for remote areas or during peak holiday seasons.

Duties & Taxes We ship from our warehouse in the EU (Belgium).

-All taxes and duties are included in the shipping cost or product price.

-There are no hidden fees; you will not be charged any additional customs fees or VAT upon delivery.

Order Tracking 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active.

Damaged or Lost Orders

If your order arrives damaged in any way, please email us as soon as possible at help@roulettecarts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

At this stage we will only be shipping Roulette to continental Europe.

Countries we ship to: AT, BE, FR, DE, IT, LU, NL, PL, PT, ES, SE.

Sorry other countries, we are working on it - promise!

Roulette accepts all major debit, credit cards as well as BNPL. iDeal, Bancontact, Maestro, PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, Union Pay, American Express and Klarna.

We take your security seriously!

Our website uses advanced encryption and firewall technology to protect your information throughout the ordering process. You'll see a lock icon in your browser's status bar on secure pages (like those asking for personal details), indicating that state-of-the-art SSL (Secure Sockets Layer) encryption is in use. Rest assured, we do not store credit card information on our site. For more details, please view our privacy policy.

We’re a European team with global roots, living in New York, London, and Brussels. This project was dreamt up in the bustling streets of NYC, designed with care in London, and brought to life in Brussels.

Over the past year, we’ve poured our hearts into designing, testing, and refining our Roulette. We’ve explored materials, perfected the balance between great style and functional design and made sure every detail, from smooth rolling wheels to food smart compartments, enhances your shopping experience.

Let the rolling Revolution begin!

Please reach out to help@roulettecarts.com

We get it, nobody likes complicated instructions (not looking at anyone Swedish in particular...)

Your sexy Roulette will arrive in a compact cardboard box, and we've designed it for super-easy assembly. The frame simply splits into two main pieces (the bottom and vertical parts), and you'll just click them together with our genius, one-screw mechanism.

The bag then clips right onto the frame – seriously, it's that easy! You'll be rolling in no time.